Customer Services
Advertising Salary
£18,000 - £19,000 per annum

About The Role

We are looking for a Business Support Coordinator to Work with the Business Support Manager and Team Leads to deliver the highest level of Customer Service and Business Administration support to the organization and its membership

The Candidate will be required to perform the following duties:

Provide expert and efficient support to the business on

  • New account processing
  • Changeover processing
  • Account closures
  • Leaflets and POS
  • Brand protection (fascia removal)
  • Delivery day changes
  • Frequency changes
  • Credit requests
  • Ad-hoc queries from the Field Team
  • Achieve Team/Individual KPIs associated with role

Role Responsibilities

  • Management of pipeline tracker and launch planner
  • Maintenance of contracts in line with business needs and changes
  • Ensure transparency of performance and information
  • Responsible for maintaining awareness of competitor terms, conditions and activity
  • Ensure inbound retailer leads are handled within prescribed SLA
  • Outbound fact finding of opportunities within high profile groups of retail stores.
  • Profile building amongst necessary external stakeholders
  • Liaising with internal colleagues for Lead Opportunities (Direct to Store/Development)

Cross-functional working

    • Be the central touch point between the New Business team and Head Office
    • Liaise with credit team around anomalies that could pose a risk to Bestway or potentially hinder opportunities
    • Work closely with Head of New Business and Acquisitions to ensure best practice is shared

Provide cover to the retailer support team daily when required

    • Provide support to retailers, and the sales team dealing with incoming calls and emails on
      • Product code queries
      • Distribution issues
      • Technical ordering support
      • Leaflets and Marketing materials
      • Making out-bound calls to support both new and existing retailers
      • Ad-hoc Out-bound activity
    • Owning all contacts through to resolution & ensuring contacts are resolved within agreed SLAs
    • Ensuring contacts are resolved within agreed SLA’s
    • Working with key functions across the business to resolve queries
    • Reviewing all team communications to ensure a comprehensive knowledge of all current business activity 

About You

  • Excellent customer service knowledge
  • Excellent communication skills with the ability and confidence to liaise and converse with other departments and external agencies as required
  • Able to establish and maintain excellent working relationships with others
  • Able to work within a team environment or independently
  • Be flexible and adaptable in line with the needs of our retailers and the business
  • The ability to prioritise tasks
  • Maintain high levels of accuracy and detail
  • Strong IT skills in all Microsoft Applications, particularly in Excel

About Bestway

Established in 1976, Bestway Wholesale has grown to become the UK’s largest independent food and drink wholesaler, we also operate in Banking, Cement and Heath Care Sectors with UBL Bank, Bestway Cement and Well Pharmacy.

Our mission is to be the ‘Best Way to Grow your Food and Drinks Business’.

With 58 depots spanning the length and breadth of the UK, Bestway Wholesale is a supply partner to over 70,000 independent retailers and 40,000 catering and foodservice operators.

We have scale and purchasing power to help our customers compete in an ever-changing market. In addition to supplying to thousands of convenience stores, Bestway Wholesale also operates the award-winning Best-one symbol group which has 1,400 members across the country and over 3,500 independent retailers have chosen our depot-run promotion club, Xtra Local, as their retail club of choice. 

Through the acquisition of Costcutter Supermarkets Group into our Bestway Retail Division, our annual wholesale turnover has grown to c£3b per year.

Bestway Retail now supports nearly 3000 symbol retailers as well as operating over 400 franchised stores, and over 170 company owned stores throughout England and Wales, we employ over 2500 colleagues who enable us to provide a great local retail service in our communities.

We own the UKs largest franchised off license and convenience chains which encompasses the brands Bargain Booze, Wine Rack, Select Convenience and Central Convenience. Our vision is to be the best value off licence led convenience retailer and wholesaler.

Both retailers and suppliers are supported by this new additional scale of the combined business, with the collaborative partnership approach making Bestway the partner of choice for growing sales in the convenience market.

Join us and you will be joining our fast-paced business, entrepreneurial and dynamic business. It's an incredibly exciting time to join us in this new venture!!

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