Location
Guiseley
Department
Retail (Store)
Advertising Salary
£25,000 - £27,000 per annum

About The Role

Are you passionate about great leadership and providing excellent customer service? Are you tenacious in your pursuit of excellence? Do you want to develop with a company that has ambitious growth plans and that has recently entered an exciting new partnership? If so, we would love to hear from you.

This role is to join one of our CO-OP fascia stores.  The successful candidate will have experience in managing a fast paced, ever changing, customer-oriented environment you will have the ability to create and develop great relationships with both customers and colleagues alike.

You will manage and motivate your team to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.

Your main responsibilities:

  • Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
  • Present the store in-line with the company brand standards guidelines
  • Promptly resolve or report all issues affecting the customer experience
  • Communicate positively with all colleagues, offering advice and assistance when needed
  • Build relationships with the local community to develop a positive representation of the brand
  • Develop understanding of support departments and use knowledge to optimise the customer experience
  • Identify opportunities to improve store performance and support activities to generate additional business
  • Agree and deliver action plans to develop and improve store performance
  • Analyse any available management information to maximise store turnover and profitability
  • Ensure store control guidelines are followed by all team members
  • Manage all controllable costs, with a particular focus on people costs
  • Encourage, plan and lead team participation in all promotional activity
  • Lead your store team to achieve all team and individual targets
  • Keep up to date with key business information to continually develop knowledge and expertise

About You

  • Excellent communication skills
  • High personal and professional standards
  • Strong decision-making skills, and a sense of responsibility
  • Experience of delivering a compliant environment through adherence to processes and procedures
  • Experience in effectively managing and motivating a team
  • The ability to effectively delegate tasks and activities
  • The ability to work under pressure and deal with challenging situations professionally
  • The ability to manage a diverse range of activities – to prioritise and multitask
  • Sound business awareness, with the ability to comprehend and respond to business reports

About Bestway

In 2021 Costcutter Supermarkets Group were acquired by Bestway Wholesale and as such became part of the Bestway Retail Division. The acquisition has created some exciting roles that we are looking to recruit talented, dynamic and driven individuals with a passion for the ever-changing world of retail and wholesale.

Established in 1976, Bestway Wholesale has grown to become the UK’s largest independent food and drink wholesaler, we also operate in Banking, Cement and Heath Care Sectors with UBL Bank, Bestway Cement and Well Pharmacy.

Our mission is to be the ‘Best Way to Grow your Food and Drinks Business’.

With 58 depots spanning the length and breadth of the UK, Bestway Wholesale is a supply partner to over 70,000 independent retailers and 40,000 catering and foodservice operators.

We have scale and purchasing power to help our customers compete in an ever-changing market. In addition to supplying to thousands of convenience stores, Bestway Wholesale also operates the award-winning Best-one symbol group which has 1,400 members across the country and over 3,500 independent retailers have chosen our depot-run promotion club, Xtra Local, as their retail club of choice. 

Through the acquisition of Costcutter Supermarkets Group into our Bestway Retail Division, our annual wholesale turnover has grown to c£3b per year.

Bestway Retail now supports nearly 3000 symbol retailers as well as operating over 400 franchised stores, and over 170 company owned stores throughout England and Wales, we employ over 2500 colleagues who enable us to provide a great local retail service in our communities.

We own the UKs largest franchised off license and convenience chains which encompasses the brands Bargain Booze, Wine Rack, Select Convenience and Central Convenience. Our vision is to be the best value off licence led convenience retailer and wholesaler.

Both retailers and suppliers are supported by this new additional scale of the combined business, with the collaborative partnership approach making Bestway the partner of choice for growing sales in the convenience market.

Join us and you will be joining our fast-paced business, entrepreneurial and dynamic business. It's an incredibly exciting time to join us in this new venture!!

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