Location
Dunnington
Department
Customer Services
Advertising Salary
£19,500 - £21,000 per annum

About The Role

An exciting and essential role within the organisation has arisen to join our vibrant Customer Support Team! This team are key to the success of the organisation and ensure we can operate efficiently. 

This role will be supporting our retailers on a day-to-day basis and being at the forefront of all impacts on our retailers. You will be aiming to provide solutions and give our retailers the best possible service to help them drive their business and grow their sales.

What’s in it for you?

  • Reward gateway
  • Free Car Parking
  • Highly competitive rate of pay
  • Full training provided with ongoing support
  • Wide range of training and development opportunities

Your main responsibilities

  • Communicating with retailer, sales team, consumer enquiries and queries via online portal
  • Front-line telephone-based support
  • Log all contacts in our call logging system in line with agreed KPIs
  • Working with key functions across the business to resolve queries
  • Placing orders into our order capture system

About You

  • Exceptional customer service
  • Excellent communication skills
  • Able to establish and maintain positive working relationships with others
  • The ability to prioritise tasks
  • Maintain high levels of accuracy and detail 
  • You will be a strong team player, harnessing the power of the team whilst being an integral part of promoting team spirit!

What next?

If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!

About Bestway

Bestway Retail now supports nearly 3000 symbol retailers as well as operating over 400 franchised stores, and over 170 company owned stores throughout England and Wales, we employ over 2500 colleagues who enable us to provide a great local retail service in our communities.

Through the acquisition of Costcutter Supermarkets Group into our Bestway Retail Division, our annual wholesale turnover has grown to c£3b per year.

We own the UKs largest franchised off license and convenience chains which encompasses the brands Bargain Booze, Wine Rack, Select Convenience and Central Convenience. Our vision is to be the best value off licence led convenience retailer and wholesaler.

Both retailers and suppliers are supported by this new additional scale of the combined business, with the collaborative partnership approach making Bestway the partner of choice for growing sales in the convenience market.

Join us and you will be joining our fast-paced business, entrepreneurial and dynamic business. It's an incredibly exciting time to join us in this new venture!!

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